FAQ

Active items

 



View out of offer items

UPS-PC-652A

Q:
UPS switches off automatically after a very short time, but the battery indicator still shows (almost) full battery.
A:
Every UPS has a certain maximum power output (W), but also a minimum required load. In order to work correclty, the connected load should be at least 5% of the maximum capacity of the UPS. For example, a 700 W UPS needs at least a connected load of 35 W to work. Otherwise it will shut itself down automatically as a safety measure to preserve the batteries. Also when the connected load is higher than the maximum capacity of the UPS, the device will shut down.

UPS-PC-1202AP

Q:
UPS switches off automatically after a very short time, but the battery indicator still shows (almost) full battery.
A:
Every UPS has a certain maximum power output (W), but also a minimum required load. In order to work correclty, the connected load should be at least 5% of the maximum capacity of the UPS. For example, a 700 W UPS needs at least a connected load of 35 W to work. Otherwise it will shut itself down automatically as a safety measure to preserve the batteries. Also when the connected load is higher than the maximum capacity of the UPS, the device will shut down.

UPS-PC-850AP

Q:
UPS switches off automatically after a very short time, but the battery indicator still shows (almost) full battery.
A:
Every UPS has a certain maximum power output (W), but also a minimum required load. In order to work correclty, the connected load should be at least 5% of the maximum capacity of the UPS. For example, a 700 W UPS needs at least a connected load of 35 W to work. Otherwise it will shut itself down automatically as a safety measure to preserve the batteries. Also when the connected load is higher than the maximum capacity of the UPS, the device will shut down.

Q:
UPS switches off automatically after a very short time, but the battery indicator still shows (almost) full battery.
A:
Every UPS has a certain maximum power output (W), but also a minimum required load. In order to work correclty, the connected load should be at least 5% of the maximum capacity of the UPS. For example, a 700 W UPS needs at least a connected load of 35 W to work. Otherwise it will shut itself down automatically as a safety measure to preserve the batteries. Also when the connected load is higher than the maximum capacity of the UPS, the device will shut down.

UVG-002

Q:
Ik heb na de installatie geen beeld of geluid.
A:
Na de software installatie moet de computer opnieuw worden opgestart.

Q:
Na opnieuw opstarten nog steeds geen beeld of geluid.
A:
Vanaf een bepaalde update van Windows 10 is het nodig om privacy-instellingen te wijzigen in Windows om dergelijke video grabbers te laten werken. Specifiek moet deze instelling aangevinkt worden: Start - Instellingen - Privacy - Camera - Apps toegang verlenen tot uw camera: AAN

Q:
Ik heb wisselend kleur/zwart wit beeld
A:
Dit komt voor bij aangesloten videorecorders waarbij zowel de tulpstekkers + de s-videokabel aangesloten wordt. Verwijder de s-video kabel tussen de aansluitingen en het beeld zou in kleur moeten blijven.

Q:
Waar kan ik een uitgebreidere handleiding vinden?
A:
Als u op onze website onder handleidingen kijkt, staat daar een zeer uitgebreide handleiding die u kunt downloaden

Q:
Mijn windows 10 of 11 werkt niet met de bijgeverde software op de cd of ik heb geen cd/dvd speler op de computer.
A:
De cd is alleen voor Windows 7. Voor Windows 10 en 11 zijn geen drivers nodig (plug and play). U gebruikt vervolgens bijvoorbeeld OBS studio voor het overzetten van de video's (zie zeer uitgebreide handleiding onder handleidingen op onze website)

MUSW-4B-01

Q:
Hoe moet deze muis worden gekoppeld?
A:
Als de rechtermuisknop + scrollwiel + linkermuisknop tegelijkertijd worden ingedrukt, moet deze worden gekoppeld met de USB-ontvanger en moet Windows deze installeren.

MUSW-4B-01-W

Q:
Hoe moet deze muis worden gekoppeld?
A:
Als de rechtermuisknop + scrollwiel + linkermuisknop tegelijkertijd worden ingedrukt, moet deze worden gekoppeld met de USB-ontvanger en moet Windows deze installeren.

DVD-USB-02-SV

Q:
It's not (fully) working after connected to a USB port
A:
Probably your USB port does not give enough power. You can connect the USB power cable to a USB wall charger (from the smartphone, for example) to supply more power to the DVD player.

BC-USB-02

Q:
USB output port for practical powerbank function (5V / 2A) But no info with batteries type supports 5V/2A?
A:
This charger can charging powerbank,need put into 3.7V lithium-ion rechargable batteries with 5V output.(put into li-ion rechargeable battery, activate USB output,if there is no load,it will into automatic sleep mode)

Q:
This charger supports 18650 Soshine LiFePO4 1800 mAh 3.2V protected batteries?
A:
This charger not support with 3.2V LiFePO4 battery,only can use for 3.7V lithium-ion rechargeable battery,1.2V NiMH rechargeable battery and 1.2V NiCd rechargeable battery.

Q:
What fast recharge protocols does USB-C support for charging the batteries themselves?
A:
Input for Type C:5V/2A 9V/2A 12V/1.5V Output for fast charging: 4.2V 0.75A*4 1.5A*2 3.0A*1,need put batteries in the first slot or in the fourth slot

Q:
What type of batteries does the 5V/2A USB PowerBank need Ni-MH / Ni-CD / Li-ion (form-factor)?
A:
3.7V Li-ion recharegable batteries

EG-UPSO-1000

Q:
How to activate the ECO mode? Where is the ECO function?
A:
You can set it via the Iservice Tool

Q:
When I press the OFF button, the UPS just goes to the STANDBY mode and the fan continues spinning producing much noise. The manual states that there should be the SHUTDOWN mode. So, how to shut it down completely without disconnecting it from the mains?
A:
It can only be switched to bypass or standby, and then the mains input is disconnected to completely shut down.

Q:
Each button pressing produces a loud beep. How to turn that beeping off?
A:
Disconnect the mains input and switch the machine to battery mode. Then press and hold the first and third keys in battery mode for more than 1 second

Q:
Is it possible to make the UPS to shutdown when it has no load (so, when the only desktop connected to it is turned off)?
A:
There is no such function for the time being

MHS-U-001

Q:
I have problems with the installation and have no drivers.
A:
After the windows Automatic installation, press and hold the mute button until it mutes, press and hold again to unmute, reboot and after that the configuration is saved on windows and works every time.

Q:
Ik heb problemen met de installatie en heb geen drivers.
A:
Na de automatische installatie van Windows, houdt u de mute-knop ingedrukt tot hij op zijn laagste niveau is. Houdt de knop nogmaals ingedrukt om deze opnieuw weer harder te zetten, start de computer opnieuw op en daarna wordt de configuratie op Windows opgeslagen en werkt elke keer.

Q:

Windows 10:USB device not recognized. Error about ‘usb device recognition’ appears on desktop:

A:

Please check if on Power options setting USB in next way:

:

 

To get into Power Options settings:

Open Control panel and click ‘Power Options’

 

If you can’t see such icon, change View by:option on top right side to Small icons

 

for Active plan, click‘Change plan settings’

Finally click ‘Change advanced power settings’: